FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Nationwide within South Africa
How long does shipping take?
Shipping takes up to 3-9 working days.
How do I track my order?
After placing your order, you will receive a confirmation email. This will show the status of your order and order details.
Processing times are currently up to 3-7 days for standard shipping. Once your order is processed, you will receive another email once your order has shipped.
Returns
How can I make changes to my order?
Changes to your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, unfortunately no changes to your order can be made.
Do you accept returns/ refunds?
Returns All products are custom made, so we do not accept returns. Please contact us if there are any issues with your order and we will resolve it as quickly as possible.
Refunds You may cancel your order and get a full refund before we start processing your order. Once order has been processed and we begin creating your custom order, no refunds will be given.
Can I send in my own clothing to be embroidered?
Sorry, we do not accept other clothing to be embroidered at this time. We currently only embroider the clothing purchased from our store. Thank you for understanding!
General
Choosing the right sweatshirt tips?
All clothing is custom and made to order, so it is important to pick out a sweatshirt or tshirt you will truly love.
Here are some tips/ information on choosing the right sweatshirt:
- Choose a good thread color.
We recommend light thread on dark fabric, or dark thread on light fabric.
You are welcome to choose any thread color based on your preference. You may choose other thread color combos if you would like a more subtle look.
We are not responsible for thread color/ how it appears on the sweatshirt after your choosing.
*We do not recommend white thread on grey, light blue, clothing due to low visibility.
-Notes for sleeve embroidery:
We recommend 3-7 words due to the size of the sleeve embroidery area. We will do our best to properly size for the sleeve, but please keep this in mind when submitting a sleeve embroidery photo. Words may be moved around for best sizing fit.
Product Details?
- Front embroidery will be located in the top left corner unless specified
- Sleeve embroidery will be located on the right sleeve and facing outwards unless specified
- Added stabilizer to embroidery on inside of design
- Recommended to wear with clothes underneath due to threads for sensitive skin
- unisex sizing (see size chart on product page)
Crewneck Sweatshirt
8.0 oz., pre-shrunk 50/50 cotton/polyester
Reduced pilling and softer air-jet spun yarn
1x1 athletic rib knit collar, cuffs and waistband, with spandex
Double-needle stitched cuffs and waistband
Short Sleeve T-Shirt
5.5-ounce, 80%cotton/20%polyester
Short Sleeve T-shirt
Round neck moisture-wicking properties
Seamless double-needle 7/8" collar
Double-needle sleeves and hem
What's included in my order?
- Your custom high quality embroidered Crewneck or tshirt
- Sweaters are individually wrapped and protective cellophane
- A printed card of original handwriting will be included with handwriting embroidery designs
- Our thank your card\freebies
- Envelope with first name to hold everything included
- Your order may be shared onto social media for promotional purposes. (Final product, photo, and possibly name.) None of your personal information such as address will be shared. If you would not like your order to be shared, please mention in the notes. Thank you!
Sizing
- Please note that some details may be removed/ altered in the embroidery process.
- Choose a size that fits best for your preference. Please see our size guide to find the correct size you would like. All sweatshirts and tshirts are unisex.
- Any extra details requested are subject to additional pricing.